Return/Refund Policy for Innovative Global Entities, LLC
Effective Date: January 1, 2025
Thank you for choosing Innovative Global Entities, LLC. We strive to provide the best possible service and products to meet your business needs. This Return/Refund Policy outlines the terms under which returns and refunds are processed.
1. General Return and Refund Policy
- Services Provided: Innovative Global Entities, LLC provides a wide range of services, including but not limited to business consulting, project management tools, invoicing systems, marketing services, and other related offerings. All services rendered are considered non-refundable once they have been fully executed or delivered unless otherwise specified in individual agreements.
- Digital Products: Digital products (e.g., downloadable materials, software licenses, e-books) are non-returnable and non-refundable once purchased and delivered, except in cases of technical issues or delivery failure that are beyond our control.
- Physical Products: For physical products, such as printed materials or products from our affiliated brands, returns are accepted within 30 days of the purchase date. To qualify for a refund, the product must be unused, undamaged, and in its original packaging.
2. Conditions for Returns/Refunds
- Refund Eligibility: Refund requests for services are considered on a case-by-case basis. Refunds may be issued if:
- The service was not delivered as described in the agreement.
- A technical issue occurred that prevented the proper execution of the service.
- The client cancels the service before it has been fully delivered or executed.
- Return Process for Physical Products: If eligible for a return, please contact us at support@askige.com or call (877) 667-2828 to initiate the return process. You will need to provide your order number and reason for the return. Shipping costs for returns are the responsibility of the customer unless the product is defective or the return is due to an error on our part.
- Refund Processing Time: Once a return is received or a refund request is approved, refunds will typically be processed within 10-14 business days. The refund will be issued to the original method of payment.
3. Non-Refundable Services
- Custom Services: Services that are tailored or custom-made specifically for your business (e.g., custom marketing strategies, personalized business consulting) are non-refundable once work has begun.
- Subscription Fees: Subscriptions or recurring billing for access to our platforms (e.g., Project Management tools) are non-refundable once billed, unless the service is not available or does not function as agreed upon in the subscription terms.
4. Cancellations
- Service Cancellations: If you wish to cancel a service or project before it has started, you must provide written notice to support@askige.com at least 48 hours before the scheduled start date. In such cases, any prepaid fees will be refunded, minus any applicable setup or administrative fees.
- Product Cancellations: If you need to cancel an order for a physical product, you must contact us within 24 hours of the order placement for a full refund. After this period, cancellations are not possible, but you may request a return following our policy for eligible products.
5. Exceptions
- Defective Products: If the product is defective or was damaged during shipping, please contact us within 7 days of receiving the product. We will provide a replacement or refund based on the nature of the defect.
- Incorrect Deliveries: If the wrong product or service was delivered to you, we will arrange for a replacement or full refund at no additional cost to you.
6. Contact Us
If you have any questions or concerns regarding our Return/Refund Policy, please contact us at:
- Email: support@askige.com
- Phone: (877) 667-2828
- Address: 3355 Lenox Road NE, Suite 600, Atlanta, GA 30326
This Return/Refund Policy is designed to provide transparency and a fair process for both our clients and our company. We appreciate your business and are committed to resolving any issues promptly.
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